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Guide d'information à l'intention des consommateurs de BAO

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À propos du BAO

À propos du BAO

À propos du BAO

L’Office de réglementation des services funéraires de l’Ontario (BAO) est l’organisme de réglementation mandaté par le gouvernement provincial pour protéger les consommateurs et superviser le secteur des services funéraires. Pour en savoir plus, cliquez ici.

À l'intention des consommateurs Pour les professionnels

À l'intention des consommateurs

Guide d'information à l'intention des consommateurs

À l’intention des familles et des consommateurs – Le guide d’information gratuit de la BAO, disponible en ligne et en version imprimée, intitulé « Guide des services funéraires en Ontario », a pour but de vous aider à prendre des décisions éclairées concernant la planification préalable et l’organisation de funérailles, d’un enterrement, d’une crémation ou d’un service d’hydrolyse.

À l’intention des entreprises du secteur funéraire pour distribution aux familles et aux consommateurs – Les salons funéraires, les services de transport, les cimetières, les crématoriums et les exploitants de modes de disposition alternatifs peuvent commander des exemplaires de ce guide en remplissant notre formulaire en ligne.

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Déposer une plainte

Vous pouvez déposer une plainte contre une entreprise ou un titulaire de licence individuel du BAO en utilisant le formulaire disponible sur cette page.

Les plaintes visant le BAO lui-même peuvent également être déposées à l’adresse courriel indiquée sur cette page.

Déposer une plainte

Trouver un titulaire de licence

Conformément à la Loi de 2002 sur les services funéraires, d’inhumation et de crémation, les renseignements fournis sur ce site Web sont offerts à titre de service public. Bien que l’Office des services funéraires de l’Ontario s’efforce de s’assurer que les renseignements fournis sont à jour et exacts, des erreurs peuvent parfois se produire et, par conséquent, leur exactitude ne peut pas toujours être garantie.

Dans la mesure du possible, les visiteurs du site Web sont invités à vérifier, par téléphone, les renseignements auprès de la Bereavement Authority of Ontario avant de prendre d’autres mesures. La Bereavement Authority of Ontario n’assume aucune responsabilité légale ou autre pour les erreurs, omissions ou déclarations figurant sur ce site Web vers lequel ces pages renvoient.

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Foire aux questions

Foire aux questions : découvrez la liste des questions les plus fréquentes que le personnel du BAO reçoit régulièrement par téléphone et par courriel. Vous trouverez également la plupart des réponses à ces questions, ainsi que bien d’autres, dans notre guide d’information à l’intention des consommateurs du BAO, pratique et gratuit.

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Avis au consommateur

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Registrar orders a cemetery licensee in the Niagara area to cease selling and offering to sell licensed supplies and/or services

On May 11, 2026, the Registrar under the Funeral, Burial and Cremation Services Act, 2002 (FBCSA), issued an Order to the Snure Cemetery Incorporated (the Licensee) to cease and desist selling and offering to sell licensed supplies and/or services. Under the authority of subsection 109 (7) of Ontario Regulation 30/11, the Registrar orders the Licensee...
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Registrar orders cemetery board in Toronto to cease selling and offering to sell licensed supplies and/or services

On May 11, 2026, the Registrar under the Funeral, Burial and Cremation Services Act, 2002 (FBCSA), issued an Order to the Anshei Stashover-Slipi Congregation cemetery operator licensee (the Board), in Toronto, to cease and desist selling and offering to sell licensed supplies and/or services. Under the authority of subsection 109 (7) of Ontario Regulation 30/11,...
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Registrar orders cemetery board in southwestern Ontario to cease selling and offering to sell licensed supplies and/or services

On May 7, 2026, the Registrar under the Funeral, Burial and Cremation Services Act, 2002 (the Act), issued an Order to the Bethel Community Cemetery Board in Dundalk, Ontario, to cease and desist selling and offering to sell licensed supplies and/or services. Under the authority of subsection 109 (7) of Ontario Regulation 30/11, the Registrar...
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Notice of Proposal to Revoke the licence of Richmond Hill Cemetery Inc.

May 6, 2026 Update: Richmond Hill Cemetery Inc. has filed an appeal with the Licence Appeal Tribunal. The Registrar of the Funeral, Burial and Cremation Services Act, 2002 (the Act) is proposing to revoke the licence of Richmond Hill Cemetery Inc. for acting in contravention of the Act. In the Registrar’s opinion, Richmond Hill Cemetery...
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Public feedback welcome on the province’s Proposed Approach to Implementing Mutual Recognition under the Ontario Free Trade and Mobility Act, 2025

The Bereavement Authority of Ontario (BAO) is sharing this information with the public for anyone who may wish to provide feedback to the Ontario Government on its Proposed Approach to Implementing Mutual Recognition under the Ontario Free Trade and Mobility Act, 2025. On Dec. 15, 2025, the provincial government announced – ……………………………………………… As part of...
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Pour les professionnels

Agrément des professionnels des services de transport funéraire

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Formulaires destinés aux professionnels des cimetières et des crématoriums

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Articles destinés aux professionnels

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LifeLine

LifeLine newsletter is emailed to professionals licensed by the BAO in the bereavement sector on an ad hoc basis, averaging about a dozen a year. It is posted here for licensees’ reference and public interest. Note that the navigation in the index on top of each issue is designed for functionality in an email. It...
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Joining BAO committees provides valuable leadership experience

The Bereavement Authority of Ontario (BAO) is seeking qualified applicants for its Funeral and Transfer Services Advisory Committee, Compensation Fund, Discipline, and Appeals committees. These committee roles offer a significant opportunity for you to contribute to consumer protection, regulatory oversight and public interest outcomes. As a committee member, the BAO will benefit from your insights, and...
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BAO senior manager receives prestigious Emerging Leader Award from CPA Ontario

The Bereavement Authority of Ontario (BAO) congratulates Hamza Majid who has received the prestigious 2025 Chartered Professional Accountants (CPA) of Ontario Emerging Leader Award. “I am honoured to receive this recognition. To be recognized by my professional regulatory body for my strategic work is very satisfying and motivating. I thank my family, colleagues, and CPA...
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Registrar’s Bulletin # 1

Notice of Directive Revocation: Cemetery Investigation Authorizations The Bereavement Authority of Ontario (BAO) is responsible for protecting the dignity of cemeteries in accordance with the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) and its regulations.  In 2021, the BAO issued a Directive to licensed professional archaeologists that they should seek the Registrar’s authorization before...
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Notice to the Profession: Changes to our process for paying your licence renewals

As part of modernizing and improving our processes, the Bereavement Authority of Ontario (BAO) has updated how we receive your payments for all licence renewals and applications. We now only accept two (2) methods of payment for all licence renewals and applications:  We have also removed the credit card authorization form for licensees from our website and have stopped accepting payment...
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CEO Announcement

The Board of Directors of the Bereavement Authority of Ontario is pleased to announce the appointment of Justin A. Brown as the permanent Chief Executive Officer and Registrar, effective December 9, 2025.  Please read the complete announcement here. 
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Licensee FAQ

Welcome to the Bereavement Authority of Ontario’s FAQ for licensees Here’s a list of Frequently Asked Questions (FAQ) that our BAO staff regularly receive in phone calls and emails. Some of the answers to these questions and more are also found in our handy and free BAO Consumer Information Guide. See page four to reference...
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Elimination of BAO business licensing fee related to stillborn births went into effect April 1

The Bereavement Authority of Ontario (BAO) has eliminated a business licensing fee charged in relation to stillborn births. In tandem with the provincial government’s announcement in the fall removing the associated cost and simplifying the process of obtaining a certified copy of stillbirth registration, the BAO is eliminating licensing fees associated with death care services...
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BAO and OPGT guidance for completing your Report on Care and Maintenance (Form 2)

Dear Licensee, We’ve received notice that the Ontario Public Guardian and Trustee (OPGT) has recently mailed out your care and maintenance trust statement. We’ve updated our informative presentation slides to align with the new format of the statement. The slides will help guide you in filling out your Report on Care and Maintenance (Form 2). If you...
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